1. Introduction

Olives Beauty ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website and services.

2. Data Controller

Business Name: Olives Beauty
Email: olivesbeautyxx@gmail.com
Phone: 07847413944
Address: Chatham, Kent

3. What Personal Data We Collect

When you contact us through our website contact form, we collect:

• Your full name
• Email address
• Phone number
• Service preferences
• Any additional information you provide in your message

4. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and booking requests
• Communicate with you about our services
• Send appointment reminders
• Provide customer service and support

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: You have given us permission to contact you when you submit our contact form
• Legitimate Interest: To manage bookings and provide our services
• Contract: To fulfill our obligations when you book a service

6. Third-Party Services

We use EmailJS to process contact form submissions. When you submit the form, your data is transmitted through EmailJS servers to reach us. EmailJS may process your data in accordance with their own privacy policy. We recommend reviewing their privacy policy at EmailJS Privacy Policy.

7. Data Retention

We retain your personal data only for as long as necessary:

• Active customers: For the duration of our business relationship and up to 6 years for tax and accounting purposes
• Enquiries: Up to 12 months or until you request deletion

8. Your Rights Under UK GDPR

You have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at olivesbeautyxx@gmail.com

9. Cookies

Our website may use cookies to improve functionality. We use:

• Essential cookies: Required for the website to function properly
• EmailJS cookies: Used to enable contact form functionality

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Your Right to Complain

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113

13. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Consumer Rights - Cancellation Policy

Under the Consumer Contracts Regulations 2013, you have the right to cancel a booking within 14 days of making it. Please refer to our Business Policy for full cancellation terms and conditions.

15. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: olivesbeautyxx@gmail.com
• Phone: 07847413944
• Address: Chatham, Kent